Experiencing a Word freeze-up in the middle of working on something important is very stressful. Let’s say, you are writing your term paper seeking an answer to the question that would make the life of millions of people around the entire globe much easier and more comfortable (for example, Do Woodpeckers Get Headaches?). And in the middle of the process, when your thoughts smoothly flow from your head into the text editor; when no slightest is needed from anybody; when the inspiration is overflowing; when you feel on the verge of the greatest finding in the history of humanity – dear Lord! Word just crashes or freezes. If you’ve never suffered such a tragedy, you must be the luckiest person on Earth and should definitely play lottery right about now. Otherwise, scan the text below to find out how to straighten things out and minimize the damage from such a misfortune. To partly recover the document you have been working on, try printing out the screen.
Mac OS X ‘El Capitan’ (10.11) made it to general release (GA; meaning it's no longer in beta) yesterday and we would like to keep you abreast of some known issues. We have already seen some abnormal behavior with Microsoft Outlook 2011 for Mac on this new OSX release which seems to have not been addressed during the beta. Outlook for Mac crashes due to unexpected problem Corruption during Outlook for Mac update process.just the database, and cannot export the info to an olm file as Outlook keeps crashing.
After that, try force-quitting the application by using the Command-Option-Esc shortcut. When the Force Quit window appears, select the app you want to abort and press Force Quit. If an app crashes or closes unexpectedly, the files you have been working on, are lost in most cases.
However, Word saves the file edits automatically, so it can help you recover the information after restarting the program. In case, Word doesn’t request file recovery permission from you, most likely it failed to save the edits, and there’s nothing to restore. If you use Time Machine backups and the default backup frequency is one hour, chances of file recovery are quite high.
Adopt a habit of saving the documents as often as possible to prevent unexpected data loss. Also, check if the autosave options are set in Word’s preferences to make sure at least a part of your file is recoverable. By default, the auto recovery is set to save a file every 10 minutes. So, in the event of unexpected quitting, Word should have saved the document version created ten minutes before that.
There is one more way of finding the file if the Word app has crashed: go to the Finder to check if the file locates in the Documents folder. To access the Microsoft Word auto recovery files on Mac OS X, go to your user profile - Documents - Microsoft User Data. Delete Microsoft Office settings and Excel preferences from your Mac Check if you closed all Microsoft Office for Mac applications.
Launch the Go to menu - go to the Library folder. Note: Library is a hidden Mac OS X folder. To display it, press down the Option key while clicking the Go menu. Access the Group Containers folder - search for the folder with a name ending in “.Office.” Next, search for the Excel preferences file called com.microsoft.officeprefs.plist and delete it. After that, relaunch the application to see if the problem is solved. If the problem persists, remove the whole “.Office” folder to remove all prior settings and preferences set for all office apps. Using this method, you will completely reset Office and re-create a folder in the /Library/Group Containers.
If the problem stopped, one of the files is causing it. Try dragging the files back to the Preferences folder one by one and launch Outlook to isolate the problematic file. Once you’ve found the culprit, drag it into the Trash. If the problem persists, go to Preferences - Microsoft - Office 2011. Relocate the Outlook Preferences and OfficeSync Prefs files to the Desktop. Launch Outlook to check if the problem occurs.
Repeat the above manipulations and check the files one by one. Note: if a specific file is missing, proceed to the next one.
Most likely, the feature hasn’t been used yet.
Hi all, I am using a Macbook-pro (mid 2012) model (Processor 2.5GHz i5, 4GB 1600 MHz DDR3 RAM) with OS-X Yosemite 10.10.2. I am using Microsoft outlook 2011 as my email client.
2 months ago (when i was til using Mavericks) outlook started crashing on start up. As soon as i start the app it will come online for less than a minute and then crash. I had tried trouble shooting at that time with instructions available in microsoft website (rebuilding identity, removing preferences etc.) with no success. After repeated attempt i quit trying and started using Apple main for a while. Last week i reverted back to outlook again (Microsoft 2011 version 14.4.8) but this time OS-X was upgraded to mavericks. Everything worked fine till today morning it started crashing again.
Below is the error log. Please let me know if you need more information to advice me on this issue. Microsoft Error Reporting log version: 2.0 Error Signature: Exception: EXCBADACCESS Date/Time: 2015-02-23 15:49:21 +0000 Application Name: Microsoft Outlook Application Bundle ID: com.microsoft.Outlook Application Signature: OPIM Application Version: 14.4.8.150116 Crashed Module Name: CarbonCore Crashed Module Version: 1108.2 Crashed Module Offset: 0x00065ec9 Blame Module Name: mbukernel Blame Module Version: 14.4.8.150116 Blame Module Offset: 0x00008be7 Application LCID: 1033 Extra app info: Reg=en Loc=0x0409 Crashed thread: 9 Thanks in advance. Regards, Ajith Das. Apple Footer.
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